Seahorse Software Support
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 Commonly Asked Questions
  1. The price in the readme file is different than on the web sites. Why the difference?
  2. I purchased one or more programs from your on-line store, but never received my registration codes. What now?
  3. I purchased a CD that contains your applications on it (like a 200+ collection), and the programs are unregistered. Why do I still have to register?
  4. I have lost my registration code. Do I have to repay?
  5. I can't "UnZip/UnStuff" the files. Now what?
  6. Where do I enter my registration code I received?
  7. What devices can Seahorse Software products run on?
  8. My question is not answered here, whom do I contact?
(Top) The price in the readme file is different than on the web sites. Why the difference?
In 2004, Seahorse Software was forced to raise the prices of most products due to the rising costs of doing business on the internet. This was the first across-the-board price increase in over 7 years. We regret having to raise thr prices, but with the old ones it was not feasible to continue selling the products. The readme files will be updated when new versions of the programs are released (due to the massive undertaking to update all readme files on all web sites). The major web sites that sell our products (our store, PalmGear, and Handango) will always have the correct prices listed. Thank you for your continued support and understanding.

(Top) I purchased one or more programs from your on-line store, but never received my registration codes. What now?
The most likely reason for this is due to your e-mail address being entered incorrect. Simply send an e-mail to support@seahorsesoft.com with your name, correct e-mail address, and approximate date of ordering. We shall do our best to get things straightened out. Also, all registration codes are sent by e-mail, there is no physical product shipped to you.

(Top) I purchased a CD that contains your applications on it (like a 200+ collection), and the programs are unregistered. Why do I still have to register?
Software collections like the one you purchased are meant only as a way for a customer to find a lot of programs conveniently placed on a CD. There is no fee Seahorse Software collects from the CD maker, my only benefit from it is the possible exposure to new customers.

When companies ask for permission to include Seahorse Software products on a CD, we try to impress on them that the package needs to let the customer know that they are receiving shareware. Most companies do a decent job of this, but it is known that some don't. If you feel that you were mis-lead by the product, then it is suggested voicing it to the producer of the CD. That is the only way they will understand the need for clarity. Sorry for the confusion.

(Top) I have lost my registration code. Do I have to repay?
No, once you have registered for a program, you are registered for the life of that program. If you have lost your registration code, just send an e-mail to support@seahorsesoft.com with your name, e-mail address, and program(s) for which you need the registration code(s) again. The registered user information will be resent after your original registration has been verified.

(Top) I can't "UnZip/UnStuff" the files. Now what?
For windows users, you can use a program like WinZip to extract the .prc files from the .zip files.

For the .sit files, Aladdin Systems offers a Stuffit Expander for both the Mac and Windows platforms.

(Top) Where do I enter my registration code I received?
If you have not downloaded and installed the shareware version of the program to your Palm OS® handheld device, then please do so by getting the application from the Seahorse Software main page. There is no separate registered version.

Start the program on your Palm OS® device. Tap OK to the shareware screen. Then tap the menu silkscreen button, then under the Options menu, select the "Enter Registration Code" item. This is where you enter your registration code.

(Top) What devices can Seahorse Software products run on?
Seahorse Software programs will not run on "PC's" or "Mac's". They are intended only for Palm OS® handheld devices. If you are unsure about wether the application will run on your device, please ask before purchasing.

Currently, Seahorse Software products will run on any handheld device using Palm OS®. If you have a specific question about a device, please e-mail support@seahorsesoft.com.

(Top) My question is not answered here, whom do I contact?
You can send all questions to support@seahorsesoft.com.
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